https://www.nextgencxsolutionsllc.com/ 2026-08-02 weekly 1.0 https://www.nextgencxsolutionsllc.com/videos/omnichannel.jpg One customer, every channel An end-to-end walkthrough of an omnichannel Amazon Connect build: web chat handed to an agent, routing from a data table, a case raised and linked, and the record written back to Salesforce. https://www.nextgencxsolutionsllc.com/videos/omnichannel.mp4 62 yes https://www.nextgencxsolutionsllc.com/videos/connect-flows.jpg How a contact gets routed in Amazon Connect How a contact flow routes a call, chat or task: comparing the channel subtype, looking up a routeKey in a data table, and setting the working queue from that value. https://www.nextgencxsolutionsllc.com/videos/connect-flows.mp4 34 yes https://www.nextgencxsolutionsllc.com/videos/bedrock-models.jpg Choosing a foundation model for the job How to choose between foundation models in Amazon Bedrock by matching each job to the right model. https://www.nextgencxsolutionsllc.com/videos/bedrock-models.mp4 57 yes https://www.nextgencxsolutionsllc.com/videos/mcp.jpg MCP: how tools plug into an AI agent The Model Context Protocol is one shared way to describe a tool so any agent can call it. https://www.nextgencxsolutionsllc.com/videos/mcp.mp4 31 yes https://www.nextgencxsolutionsllc.com/videos/cases.jpg Amazon Connect Cases: the record and the work The difference between a case and a task in Amazon Connect, and why linking them matters. https://www.nextgencxsolutionsllc.com/videos/cases.mp4 29 yes https://www.nextgencxsolutionsllc.com/videos/cloud-security.jpg Cloud security: where the boundary sits The shared responsibility model in practice: least privilege, encryption, logging and verification. https://www.nextgencxsolutionsllc.com/videos/cloud-security.mp4 33 yes https://www.nextgencxsolutionsllc.com/privacy/ 2026-08-02 yearly 0.3 https://www.nextgencxsolutionsllc.com/terms/ 2026-08-02 yearly 0.3