The short version
- We set no cookies, run no analytics, and use no advertising or tracking scripts of any kind.
- We collect personal information only when you type it in — a chat message, your name, an uploaded document, or a submitted form.
- We never sell or rent personal information, and we do not use it to train any AI model.
- Documents you upload are stored privately and deleted automatically after 90 days.
- You can ask us what we hold about you, or ask us to delete it, at contact@nextgencxsolutionsllc.com.
01Who we are
NextgenCxSolutions LLC (trading as NextGen CX Solutions) is the controller of personal information collected through this website.
| Postal address | 138 Kimble Creek Loop, Kyle, TX 78640, United States |
| contact@nextgencxsolutionsllc.com | |
| Telephone | +1 866-556-3811 |
02What we collect, and only when
Nothing on this page is gathered in the background. Every item below is created by an action you take.
When you talk to Marie, the AI consultant
- Your first name, if you choose to give it when asked. It is used to address you during the conversation.
- The messages you send, so the assistant can answer them.
- A random session identifier, so replies attach to the right conversation. It is not linked to any identity and is discarded when the chat ends.
When you upload a document
The file is stored in a private Amazon S3 bucket that blocks all public access, and its contents are read so the assistant can answer questions about it. Please do not upload material you are not free to share — see the note under section 6.
When you submit a form
Depending on which form you use, we collect the fields it shows you. Across all forms these are: full name, work email, phone number, company, industry, current platform, services needed, primary challenge, project objective, budget range, target timeline, and — for a strategy session — preferred date, preferred time, time zone and meeting purpose.
A submission creates a case and a task in our Amazon Connect contact centre so a consultant picks it up, records a contact profile so we recognise you if you get in touch again, and sends you a confirmation email containing a reference number and a copy of what you submitted. That confirmation is sent from an unmonitored address and says so.
When you ask to speak to a person
Before connecting you, the assistant shows you a written summary of your enquiry and asks you to confirm or edit it. Nothing is passed to a human agent until you approve it. Once you do, that summary and your conversation are attached to the chat so the consultant does not make you repeat yourself.
03What we do not do
- We do not set cookies. The site sets none at all.
- We do not run Google Analytics or any other analytics or measurement product.
- We do not run advertising pixels, social media trackers, session recorders, or heatmaps.
- We do not keep web server access logs for this site. CloudFront and S3 access logging are both switched off.
- We do not sell, rent, or trade personal information, and we do not share it for advertising.
- We do not use anything you send us to train AI models. The foundation models this site uses are consumed as a service and do not retain your inputs for training.
04What is stored in your browser
The site keeps a small amount of information on your own device to avoid losing your work. This is browser storage, not cookies: it is never transmitted to us automatically and is not readable by any other website.
| What | Where | Cleared when |
|---|---|---|
| Your first name | Session storage | You close the browser tab |
| Chat window size preference | Session storage | You close the browser tab |
| A partly filled form, so you can come back to it | Local storage | You submit the form, clear it, or clear your browser data |
05Who processes information on our behalf
We use a small number of service providers. They act on our instructions and are not permitted to use your information for their own purposes.
| Provider | What it does here | Where |
|---|---|---|
| Amazon Web Services | Hosts the website; runs the AI consultant, document storage, the contact centre, case records and confirmation email | United States (N. Virginia and Oregon regions) |
| Our business email; also serves the two typefaces used on this site | United States |
Because the typefaces are served by Google, your browser makes a request to Google's font servers when you load a page, and your IP address is visible to Google in that request. No other third party receives anything.
Information is processed in the United States. If you are contacting us from elsewhere, you are sending it to a US company and it will be handled there.
06How long we keep things
| Information | Retention |
|---|---|
| Uploaded documents | Deleted automatically 90 days after upload |
| Technical logs from the chat and form services | Deleted automatically after 30 days |
| Your first name and window preference | Held only in your browser tab; gone when you close it |
| Draft form content | Held only on your device until you submit or clear it |
| Submitted enquiries — cases, tasks and contact profiles | Kept for as long as we are dealing with your enquiry and for our business and legal records afterwards. Deleted on request. |
| Email correspondence | Kept in our business mailbox as a normal business record. Deleted on request. |
Please do not send sensitive information. This site is a first point of contact, not a secure channel. Do not upload or type payment card numbers, government identifiers, health information, credentials, or confidential material belonging to someone else. If an engagement requires that kind of material, we will agree a secure route for it first.
07How it is protected
- All traffic to and from this site is encrypted in transit with HTTPS.
- Uploaded documents sit in a private bucket with every public access setting blocked. They are not reachable by URL guessing and are not indexed.
- Access to enquiry records is limited to the people who need it to respond to you.
- Automatic deletion is enforced by the storage platform rather than by anyone remembering to do it.
No system is perfectly secure, and we will not claim otherwise. What we can say is that the controls above are configured and running, not aspirational.
08Your choices
You can ask us to tell you what personal information we hold about you, correct it if it is wrong, or delete it. Email contact@nextgencxsolutionsllc.com and we will respond within 30 days. We may need to confirm who you are before acting, so that we do not disclose your information to someone else.
We honour these requests for anyone who makes one, wherever you are, rather than only where a particular law requires it. If you are a California resident, note in particular that we do not sell or share personal information as those terms are used in the CCPA, so there is nothing to opt out of.
You can also simply not use the chat or the forms. The rest of the site works without them, and reading it collects nothing.
09Children
This site is aimed at businesses and is not directed at children. We do not knowingly collect information from anyone under 16. If you believe a child has sent us something, email us and we will delete it.
10Changes to this policy
If we change what we collect or who processes it, we will update this page and change the date at the top. Material changes will be summarised here rather than quietly folded in.
11Contact
Questions about this policy, or about anything we hold: contact@nextgencxsolutionsllc.com, +1 866-556-3811, or
138 Kimble Creek Loop, Kyle, TX 78640, United States.