Terms of Use

01Who these terms are with

This website is operated by NextgenCxSolutions LLC, a limited liability company at 138 Kimble Creek Loop, Kyle, TX 78640, United States, trading as NextGen CX Solutions ("we", "us", "our").

By using the site you accept these terms. If you do not accept them, please do not use it.

02The AI consultant

This site includes an AI assistant called Marie. Please read this section before relying on anything she tells you.

• She is software, not a person. She is clearly identified as an AI assistant throughout, and she offers to connect you to a human whenever a person would serve you better.
• She can be wrong. AI systems can produce answers that are incomplete, out of date, or confidently incorrect. Verify anything that matters before acting on it.
• She cannot bind us. Nothing she says is an offer, a quote, a commitment on price, scope, timeline or availability, or a representation you can hold us to. Only a written agreement signed by an authorised representative of NextgenCxSolutions LLC does that.
• She is not a professional adviser. Her answers are general information about our services and our field. They are not legal, financial, security, regulatory or engineering advice for your specific circumstances.

When you ask to speak to a person, you are shown the summary that will be passed on and asked to confirm or edit it first. Please check it — it is what the consultant will read.

03Enquiries and forms

Submitting a form starts a conversation. It does not create a contract, reserve capacity, or hold a date, and the confirmation email you receive is an acknowledgement of receipt rather than an acceptance of any engagement.

A requested meeting time is a request. We will confirm separately, and we may propose a different time.

Please give us accurate information. If you submit an enquiry on behalf of an organisation, you confirm you are authorised to do so.

04Uploading documents

You may upload a document so the assistant can answer questions about it. By uploading, you confirm that:

• you have the right to share it with us;
• it does not contain anyone else's confidential information that you are not permitted to disclose;
• it does not contain payment card data, government identifiers, health records, credentials, or comparable sensitive material; and
• it is not unlawful, malicious, or infringing.

You keep ownership of what you upload. You grant us permission to store and process it for the limited purpose of responding to you. Uploads are deleted automatically after 90 days, as described in the Privacy Policy. We may remove any upload at any time, and we may decline to process one.

05Acceptable use

Please do not:

• attempt to gain unauthorised access to the site or any system behind it, or probe or test its security without our written permission;
• scrape, harvest or bulk-download the site, or use automated means to submit forms or chat messages;
• attempt to overload, disrupt or degrade the service;
• attempt to manipulate the AI assistant into behaving outside its intended purpose, or use it to generate unlawful, abusive or deceptive content;
• impersonate anyone, or misrepresent your affiliation with any person or organisation;
• reproduce or republish substantial parts of the site's content without our permission.

If you are a security researcher and you believe you have found a vulnerability, please tell us at contact@nextgencxsolutionsllc.com rather than exploiting it. We will not pursue anyone who reports a genuine issue responsibly and in good faith.

06Our content

The text, design, diagrams, explainer videos and other material on this site belong to NextgenCxSolutions LLC or our licensors, and are protected by copyright. You may read, link to and share the site, and quote from it with attribution. You may not republish it as your own, or use it to train a machine learning model, without our written permission.

"NextGen CX Solutions" and our logo are our marks. Amazon Web Services, Amazon Connect, Amazon Bedrock, Salesforce and any other product names on this site are trademarks of their respective owners, referred to here only to describe the technologies we work with.

07Independence

We are an independent consultancy. Describing our experience with a vendor's technology is not a claim of partnership, certification, authorisation, endorsement or agency, and nothing on this site should be read as a statement made on any vendor's behalf. Where we hold a formal partnership or certification, we will say so explicitly and name it.

08Availability

We aim to keep the site and the assistant available, but we do not guarantee it. Either may be unavailable for maintenance, or because a service we depend on is unavailable. We may change or withdraw features without notice. If the assistant is unavailable, you can still reach us by phone or email.

09Disclaimers and liability

The site and the assistant are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the content or the assistant's output will be accurate, complete, current or uninterrupted.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, arising out of your use of this site — including any decision taken in reliance on something the assistant said.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

These limits apply to your use of the website. Liability under a signed consulting agreement is governed by that agreement.

10Privacy

Our handling of personal information is described in the Privacy Policy, which forms part of these terms.

11Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict of laws rules. The state and federal courts located in Texas have exclusive jurisdiction over any dispute arising from them, and you consent to that jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory laws in your country of residence.

12Changes

We may update these terms. The date at the top of this page shows when they last changed, and the version in force is the one published here when you use the site.

13Contact

Questions about these terms: contact@nextgencxsolutionsllc.com, +1 866-556-3811, or